All of our products are handmade to order. Please allow 3-5 days for your handmade accessories to be created and shipped. We appreciate your patience!
All orders will be shipped via USPS (United States Postal Service) First Class Mail. An email will be sent to you once your package has been shipped. Please allow 2-5 days for delivery. Priority shipping is available at checkout.
We are not responsible if you entered an incorrect shipping address. Once an order has shipped we are unable to stop a package or change the destination.
We are not responsible for any lost or stolen packages.
We are only shipping within the U.S. and Canada at this time.
We take pride in what we do and try our best to ensure each product meets the high-quality standards we have set. Because each item in our small shop is made-to-order specifically for your pup, we do not accept returns at this time. However, you and your pup are very important to us. If there is an issue with your order, please send us a message to hello@maxandcopets.com within 24 hours of receiving your order and we will do our best to accommodate you.
- Bandanas -
Machine wash cold, delicate cycle, and lay flat to dry. For a perfect bandana, iron flat.
- Bow Ties and Bows -
Spot clean and lay flat to dry.
- Collars -
Hand wash with mild detergent and lay flat to dry. Do not machine wash or expose collar to salt water.
NOTE: Leather products have their own care instructions on their own product description.
