What is your return & exchange policy?

We take pride in what we do and try our best to ensure each product meets the high-quality standards we have set. Because each item in our small shop is made-to-order specifically for your pup, we do not accept returns at this time. However, you and your pup are very important to us. If there is an issue with your order, please send us a message to hello@maxandcopets.com within 24 hours of receiving your order and we will do our best to accommodate you.